When you boil it down, insurance is pretty simple. It’s a promise. You pay a premium. In return, if you suffer a covered loss, XL Group promises to settle the claim fairly.
That’s a promise we take seriously.
When you experience a covered loss, we don’t try to hide behind policy language. We investigate and settle your claim fairly. To help get you back to business as soon as possible.
After all, we made a promise, right?
Here’s how we do it
Clients look to us for security. And that matters most when it's time to submit a claim. When the stakes are at their highest, so is the quality of our service.
• XL GlobalClaim, our award-winning global claims management system
• Dedicated claims support from experienced teams, with outside specialists if needed
• Collaboration between our claims and underwriting teams and your people
• A philosophy built on earning your trust and serving you well
Global Capabilities, Local Service
XL GlobalClaim Information Sheet
XL GlobalClaim Information Sheet (A4)
Claims Overview Brochure (US)
Claims Overview Brochure (Canada)
XL Group Insurer of the Year – Celent
XL Group's financial strength ratings reflect our solid claims-paying ability. We stick to sensible financial practices and maintain substantial reserves.
Claims Best Practices
In 2010, AIRMIC, the UK-based Association of Insurance and Risk Managers, published an insurance claims best practices guide. This guide is based on two years of market consultation and serves as an aid to insurance buyers as well as a benchmark for insurers. AIRMIC asked its partner insurers, who contributed to the consultation process, to assess themselves against the guide's standards. Read our response
We were extremely impressed with the speed and professionalism of the XL team during an incident at one of our operations. Their ability to make quick, firm decisions and to lead the co-insurers through the process was critical in ensuring a seamless settlement process. They provided flexibility with many of the key decisions which were crucial to ensure that the ongoing business continued without hindrance.
Director, global manufacturing company
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