The portal offers real-time access to claims-related information, such as the contact details and locations of participating XL claims handlers, date of loss, policy number, and claims status. The claims data, available online and currently through the iPhone application, are generated by XL GlobalClaim, which is based on Accenture Claim Components , Accenture's claims processing software application. Drawing on its software capabilities, mobility services expertise and deep knowledge of claims management, Accenture helped XL design and develop the customer portal and the mobile services capabilities.
"With the increasing ubiquity and usage of mobile devices, it was a priority for XL to offer its customers better access to claims information through online and mobile channels," said Paul I. Tuhy, Executive Vice President and Global Head of Claims at XL. "We had previously selected the Accenture Claim Components for the development of our global claims system and, since the software is designed for multi-channel access, we were able to also develop and implement our new customer portal rapidly and cost-efficiently."
"With nearly two billion people connected to the internet, and 90% of world's population2 having access to mobile networks, digital technologies are changing the way consumers choose to interact with their insurers," said Michael Costonis, executive director and head of Accenture Claims Services. "That's why it's imperative in the relationship-driven business of insurance for carriers to be able to serve their customers through new channels. By launching its multi-channel claims customer portal, XL demonstrates its capacity to innovate and take advantage of the opportunities that digital technologies present."
"Accenture Claim Components, which is part of Accenture's end-to-end P&C software suite, is designed in a way that allows claims information to be provided through multiple channels, including mobile-based applications," said Michael A. Jackowski, global managing director of Accenture Software for P&C Insurance. "This has enabled XL to address its customers' evolving needs and provide them with access to their insurance information through their preferred channels whenever they want."
1 iPhone is a trademark of Apple Inc.
2 The World in 2010: ICT facts and figures, ITU
About XL's Insurance Segment
The Insurance segment of XL Group plc offers property, casualty, professional and specialty insurance products globally. Businesses that are moving the world forward choose XL as their partner. To learn more, visit www.xlgroup.com/insurance
About XL Group plc
XL Group plc, through its subsidiaries, is a global insurance and reinsurance company providing property, casualty and specialty products to industrial, commercial and professional firms, insurance companies and other enterprises throughout the world. XL is the company clients look to for answers to their most complex risks and to help move their world forward. Its principal offices are located at No.1 Hatch Street Upper, 4th Floor, Dublin 2, Ireland. To learn more, visit www.xlgroup.com
Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com .
Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software . For P&C Insurance software, its home page is www.accenture.com/pcsoftware
Accenture is focused on enabling its clients to achieve breakthrough growth throughout the rapidly changing mobile ecosystem. Accenture Mobility Services offers five mobility services including consulting, software services--applications, software services-devices and platforms, managed services, and business integration services. These are designed to help organizations embrace business to employee (B2E), business to consumer (B2C), business to business (B2B) and machine to machine (M2M) business opportunities. Accenture offers mobility and embedded software services across a wide range of industries and platforms, including Symbian, WinMo (Microsoft Windows® Mobile), Windows Phone, Android™, Blackberry®, iPhone®, Java™, Linux, and Meego™.